Terms of service

General terms and conditions

The following Terms and Conditions (Terms) apply to all purchase orders in our online shop available at www.betulli.com, operated by S-NET Wojciech Swiadkowski, based in: Wiejska 57/29, Bialystok 15-351, Poland, NIP (tax identification number): PL5422177284, REGON (statistical identification number): 051986932.

Share capital: PLN. Our business activity is registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the Ministry of Economic pursuant to the provisions of the Act on Freedom of Economic Activity.

1. Scope

Our terms apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract, options for corrections

The contract is concluded with S-NET Wojciech Swiadkowski.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language(s) available for concluding the contract: English

We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

4. Delivery conditions

We deliver free of charge.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to a parcel locker.

5. Payment

The following payment methods are basically available in our online shop.

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

PayPal Plus
Within the context of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be forwarded to PayPal's website. You may enter your payment details there and confirm the use of your data by PayPal and the payment instructions to PayPal.

Credit card via PayPal
If you have selected the credit card payment type, in order to pay the invoice amount, you do not need to be registered with PayPal. The payment transaction will be carried out by your credit card company upon request by PayPal and debited to your card, directly after confirmation of the payment instructions and after your identification as the legal cardholder. You will receive additional information during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna") we offer you the following payment options. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and in the ordering process.

Klarna installments
Depending on the rules applying to your Klarna account, you may pay the invoice amount in up to 36 monthly installments. In some countries Klarna may require a paid membership to be able to use this payment method. The membership fee depends on the membership that has been chosen. For certain orders, a down payment may be required. The due dates for payment are determined by Klarna’s payment schedule. The Klarna instalment payment option is available to consumers only.

Klarna may offer additional payment arrangements to registered Klarna customers selected in accordance with its own criteria via their customer account (e.g. interest-free instalment plans). Such arrangements may be subject to a service fee and/or a paid Klarna membership. However, we have no influence over the availability of these arrangements. Any additional payment arrangements offered on an individual basis are subject solely to the legal relationship between you and Klarna. Further information can be found in your order history and/or in your Klarna account.

Sofort/Sofortüberweisung via Klarna
In order to pay the invoice amount via Sofort/ Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, verify your identity accordingly, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be debited immediately after the order is placed. Further instructions are provided during the checkout process.

Shopify.com
Shopify International Limited 2nd Floor, 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32, Ireland VAT IE3347697KH

6. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel.

7. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by:

  • e-mail: office@betulli.com
  • post: S-NET Wojciech Swiadkowski, Wiejska 57/29, 15-351 Bialystok, Polska

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. If, because of the kind of the thing or the manner of its assembly, it would be excessively difficult for the buyer to deliver the thing, the buyer shall be obliged to render the thing available for the seller at the place at which the thing is located.

When purchasing goods, the warranty period is at least two years. For goods sold to consumers with their habitual residence in Spain, this statutory warranty is extended to three years. Please also refer to the harmonized notice pursuant to Implementing Regulation (EU) 2025/1960 regarding warranty rights for goods (so called "guarentee-label").

Customer service: e-mail: office@betulli.com

8. Code of conduct

We have submitted to the following code(s) of conduct:

Trusted Shops (https://business.trustedshops.com/quality-criteria-eu-en)

9. Dispute resolution

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Wojewodzki Inspektorat Inspekcji Handlowej w Białymstoku, Zelazna 9 lok. 1U, 15-297 Bialystok, Polska, www.bialystok.wiih.gov.pl.